FAQ
ORDER & SHIPPING
How long does it take to process my order?
Most orders are carefully prepared and shipped within 3–5 business days. Customized and personalized pieces may require additional time.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. You’ll receive tracking information once your order has shipped.
Can I change or cancel my order?
We begin preparing orders shortly after they are placed. If you need to make a change or cancellation, please contact us as soon as possible. We’ll do our best to help.
CUSTOM & DIY JEWELRY
Can I create my own charm combination?
Yes. Our charm system is designed to let you mix, match, and create a combination that feels personal to you.
Can I customize a necklace or bracelet?
Yes. Selected pieces can be personalized with charms, pendants, or other details. Please check the product page for available customization options.
Will my custom piece look exactly like the photo?
Because each piece is assembled and finished individually, there may be slight variations. These small differences are part of what makes your piece unique.
MATERIALS & CARE
What materials do you use?
Our collections include K-gold jewelry and carefully selected materials for our charms and accessories. Please refer to each product page for specific material details.
Is K-gold real gold?
Yes. K-gold refers to gold alloy jewelry, with the karat indicating the gold content. The exact karat and material composition are listed on each product page.
Can I wear my jewelry every day?
Our jewelry is made to be enjoyed, but we recommend removing it before showering, swimming, exercising, or using perfumes and cosmetics to help maintain its beauty.
How should I care for natural pearls?
Natural pearls are delicate. Keep them away from perfume, cosmetics, chemicals, and prolonged moisture. After wearing, gently wipe them with a soft, dry cloth and store them separately.
RETURNS & SUPPORT
Can I return or exchange my order?
Return and exchange eligibility depends on the item and its customization. Please refer to our Return Policy for full details.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll review the issue and help find the best solution.
I have another question. How can I contact you?
We’d love to hear from you. Please contact us through our Contact Us page, and our team will get back to you as soon as possible.