Shipping policy

Shipping Policy

Thank you for shopping with us! We want to make sure your order arrives safely and on time. Please read our shipping policy below.

Processing Time

All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the weight of your order. Estimated delivery times are as follows:

Domestic (Standard): 5–7 business days
Domestic (Express): 2–3 business days
International: 10–21 business days depending on destination

International Shipping

We ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Delivery times may vary due to customs processing.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through our carrier's website.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at support@coobunny.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.